HOW CAN WE HELP?

I AM LOOKING FOR THE FOLLOWING SERVICES:

INBOUND CALL SERVICE

YOUR BRAND + YOUR CLIENT = OUR PRIORITY

INBOUND SERVICES

Inbound services are provided so that callers and customers have direct access to the assistance they need through our call center instead of contacting our client’s directly. Kanekt 365 provides a variety of inbound services for our client’s to ensure their customers have the best possible care and overall experience possible, no matter their needs, inquiries or issues. Here is a closer look at some of the inbound services available through Kanekt 365.

CUSTOMER SERVICE

A customer's impression of your business is defined by their interaction with our representatives. That is why our goal is to represent our clients with the utmost. We provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products/services, our professional Call Agents ensure the highest level of service that your customers expect and deserve.

TIERED TECH SUPPORT

Have your team focus on the challenging and strategic business functions while we assist with daily customer inquiries and assistance. Our experience with tech support and help desk clients have enabled us to integrate our superior customer service skills with technical knowledge to provide immediate resolution.

EXAMPLE OF SERVICES

Hardware Issues | Problem Resolution | Software Issues | Trouble Shooting | Warranty Support | Escalation Handling

LEAD QUALIFICATION

Timing is everything: Let us help you devise a strategy to keep your sales funnel moving along as efficiently as we are. We qualify your leads through our cost-effective and conversion-based lead qualification services. By immediately sending your sales team qualified and veeted leads, we'll help convert inquiries into sales and prospects into customers.

ORDER PROCESSING

Brand reputation is everything. Our highly trained and professional Order Processing Agents ensure an exceptional customer experience by delivering immediate assistance to all inquiries. We provide exceptional customer experiences for our Retail and eCommerce clients. ensuring that our professionalism, knowledge and level of service is a true reflection of their respected brand. Through customized reporting and multi-channel communication, our ability to streamline operations and provide cost effective solutions is demonstrated daily.

DIRECT RESPONSE & MEDIA SUPPORT

We provide a seamless communication channel to your marketing campaigns and ensure promotion success with experienced people, efficient processes and innovative technology. Communicating with your consumers immediately to sell your product or service. All advertising channels connect your callers directly to our Call Center Agents who can immediately process transactions, answer questions and act as a true extension of your business.

APPOINTMENT SETTING & RESERVATION SERVICES

Around-the-clock appointment setting services to meet your business needs. Whether your business is sales or service focused, setting an appointment helps increase conversions and improve customer satisfaction. The power of appointment setting results in amazing ROI's almost immediately for a vast majority of our clients!

OVERFLOW & AFTER HOUR SUPPORT

We work while you sleep. Have the confidence in Kanekt 365 to increase sales, build your brand reputation and decrease your costs 24/7/35.

HELP DESK SERVICES

Have your team focus on the challenging and strategic business functions while we assist with daily customer inquiries and assistance. Our experience with tech support and help desk clients have enabled us to integrate our superior customer service skills with technical knowledge to provide immediate resolution.

EXAMPLE OF SERVICES

Hardware Issues | Problem Resolution | Software Issues | Trouble Shooting | Warranty Support | Escalation Handling

CUSTOMIZED INBOUND SOLUTIONS

We will work dosely with you to develop a program that is tailored to your specific inbound Call requirements.

1

CUSTOMER SERVICE

2

TIERED TECH SUPPORT

3

LEAD QUALIFICATION

4

ORDER PROCESSING

5

DIRECT RESPONSE

6

APPOINTMENT SETTING

7

AFTER HOUR SUPPORT

8

HELP DESK SERVICES

9

ANSWERING SERIVCE

OUTBOUND CALL SERVICE

TURNING PROSPECTS INTO CLIENTS

1

LEAD GENERATION

2

APPOINTMENT SETTING

3

EVENT REGISTRATION

4

TELE-SALES

5

MARKETING RESEARCH

6

SURVEY AND FEEDBACK

7

CUSTOMER RETENTION

8

DATABASE SCRUBBING

9

CUSTOMIZED SERVICES

LEAD GENERATION

Describes the marketing process of stimulating and capturing interest in a product or service for the purpose of developing sales pipeline. Lead generation often uses digital channels, and has been undergoing substantial changes in recent years from the rise of new online and social techniques.

APPOINTMENT SETTING & RESERVATION SERVICES

Around-the-clock appointment setting services to meet your business needs. Whether your business is sales or service focused, setting an appointment helps increase conversions and improve customer satisfaction. The power of appointment setting results in amazing ROI's almost immediately for a vast majority of our clients!

EVENT REGISTRATION

It is the process by which an event planner organizes attendance to an experience for one or more attendees.

TELE-SALES

They are representatives work as part of a sales team. They contact customers directly by telephone to make sales or support field sales representatives by setting appointments or qualifying prospects. An effective telesales representative builds repeat sales through strong customer relationships by focusing on customers’ wants and needs, rather than using high-pressure sales techniques, according to the sales training firm Impact Learning Systems.

MARKETING RESEARCH

It is "the process or set of processes that links the producers, customers, and end users to the marketer through information used to identify and define marketing opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process. Marketing research specifies the information required to address these issues, designs the method for collecting information, manages and implements the data collection process, analyzes the results, and communicates the findings and their implications.

SURVEY AND FEEDBACK

Survey can be understood more like an investigation tool, which is used to learn and explore certain features of business or other area and can be not connected to any actions. Feedback is more like an opinion gathering about provided service, company work, products etc. So it’s more narrow-focused and usually connected to certain actions.

CUSTOMER RETENTION

Refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.

HELP DESK SERVICES

Have your team focus on the challenging and strategic business functions while we assist with daily customer inquiries and assistance. Our experience with tech support and help desk clients have enabled us to integrate our superior customer service skills with technical knowledge to provide immediate resolution.

EXAMPLE OF SERVICES

Hardware Issues | Problem Resolution | Software Issues | Trouble Shooting | Warranty Support | Escalation Handling

CUSTOMER SERVICE

A customer's impression of your business is defined by their interaction with our representatives. That is why our goal is to represent our clients with the utmost. We provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products/services, our professional Call Agents ensure the highest level of service that your customers expect and deserve.

Live Chat Support Advantages of Outsourcing Call Services

Increase Sales - Capture Leads - Reduce Cost

24/7/365 WEB SUPPORT

Your website never sleeps, and neither do we! When people visit your website outside of normal business hours, it’s important that they find the answers they need before they visit your competitors website Our agents are online 24 hours a day, 7 days a week, 365 days a year, to ensure that we are always available when your website visitors need us.

Keep your customers happy, even while your business sleeps SMS-to-Chat allows your customers to chat via their mobile phone Operate effortlessly in any time zone, on any device Engage leads in real time and secure more sales Build positive brand reputation, quickly and easily.

REDUCE PAY PER CLICK COST

Advertising is expensive, and when you spend money to get visitors to visit your website by Pay Per Click (PPC) it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible.

Our professionals can connect, engage, and convert more of your website traffic into leads and inquiries. This increases your website’s conversion rate, reducing your cost per acquisition from paid advertising and Google AdWords.

ENGAGE YOUR WEB TRAFFIC

The average retail and eCommerce website converts less than 3% of web traffic to a sale or inquiry. That means that 97% of your website visitors will leave without making contact!

Live Chat Support allows these visitors seeking answers from your home page to connect with your business through our experienced professionals. The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into leads.

MONTHLY REPORTING

Get detailed monthly reports. Find out what’s working and where

Utilize tools that help you better understand your customer’s wants

See how your web pages are performing: lead captures, average response times and more!

CUSTOMIZED SCRIPTING

Our professional team can handle almost any question your costumers throw at us. But you always set what we can and can't say about your business.

Before we begin working with you, well send you a comprehensive questionnaire covering everything we need to know, page by page of your website so we can engage your visitors and keep them happy.If we receive curve ball that we are unable to answer, we will refer the question to your team during normal business hours and record the answer for the future.

EASY INSTALLATION

Advertising is expensive, and when you spend money to get visitors to visit your website by Pay Per Click (PPC) it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible.

It’s as easy as 1-2-3:

Sign up Receive an email with a code Copy and paste coding into your website

1

24/7/365 WEB SUPPORT

2

REDUCE PAY PER CLICK COST

3

ENGAGE YOUR TRAFFIC

4

DAILY REPORTING

5

CUSTOMIZED SCRIPTING

6

EASY INSTALLATION

ADVANTAGE OF OUTSOURCING CALL SERVICES

24 Hour Support: Never be limited by business hours or time zones again. Our representatives are available any time of day for anything from basic questions and technical support to lead generation and tele-sales.

Multi-Channel Support: With our multi-channel support services, clients and their potential customers can reach our call center any time of day not only through phone and email, but also through social media, text messaging and live chats!

Multi-Language: Kanekt 365 is dedicated to helping our clients and their companies reach their full potential across the globe. Our multi-language support option means that our clients can build relationships with international and domestic customers without the limitation of language barriers.

Scalability: We have clients of all shapes and sizes! With this service, our clients are able to change the number of callers at any time so their team of representatives grows and shrinks when business does.

Personalized: Every company is unique, so we strive to give each client an individualized experience. All products and services are available depending on where each company is looking to grow, be it by department or company-wide.

Quality Training: Our representatives are trained in the most proven and efficient sales and customer service methods to ensure that our clients receive only the best leads and most loyal customers.

Daily Reporting: Our clients are able to keep track of their growth and progress with detailed reports sent out at the end of business day. These reports include new qualified leads, sales numbers and a rundown of any newly scheduled appointments.

Experience Our clients are able to keep track of their growth and progress with detailed reports sent out at the end of business day. These reports include new qualified leads, sales numbers and a rundown of any newly scheduled appointments.

Cutting Edge Technology: Keeping up in a technical world is crucial if companies want to succeed. That’s why our services are run on the most up-to-date programs and technology on the market.

Information Security: Protecting our clients and their customers is the most important service we provide. From the most proven security storage to the strict caller security protocols, all information gathered by our telephone or virtual representatives is kept safe and secured.

About Us

This is Our Story

Finding the right call center company to help grow your brand and connect with your customers doesn’t have to be painful. Kanekt 365 is a full-service call center company dedicated to perpetually enhancing and perfecting the call center experience for our clients. We provide a variety of inbound and outbound services from data collecting and lead generating to appointment setting and customer surveys. Our unique products and services run on the latest technology and are tailored for each client to fit their individual needs and help them build a strong and lasting relationship with their customers.

THE KANEKT 365 DIFFERENCE

Your Brand + Your Client = Our Priority

With our commitment to excellence, flexibility, and integrity, we aim to

Protect the brand names of our valued clients through

 outstanding service

and by doing so expand their business to 

ensure growth and profitability.

Our

 Mission Vision & Promises

VALUE
 PROPOSITION

Many companies are missing out on building valuable customer relationships because they aren’t able to reach out to potential customers directly. For these companies, one of the most beneficial reasons to work with a call center is that they can provide useful tools and programs that are able to reach this untapped pool of potential. Call centers act as a gateway between companies and customers by contacting qualified leads on behalf of our clients to connect them with customers we believe are the most likely to become consistent business for their companies.

get social

Stay Connected


How Can We Help?

Let's DEVELOP A STRATEGY TO GROW YOUR BUSINESS
AND PROVIDE YOUR CUSTOMERS THE SERVICE THEY DESERVE