Pricing

Inbound Call Services

Inbound services are provided so that callers and customers have direct access to the assistance they need through our call center instead of contacting our client’s directly. Kanekt 365 provides a variety of inbound services for our client’s to ensure their customers have the best possible care and overall experience possible, no matter their needs, inquiries or issues. Here is a closer look at some of the inbound services available through Kanekt 365.

CUSTOMER SERVICE

Providing a pleasant consumer experience is the most important part of building a brand and keeping a company growing. When customers call the Kanekt 365 call center, they are greeted by well-trained and helpful representatives that will provide them with an unforgettable experience by listening to their needs and seeking quick and simple solutions to resolve any issues without incident.

TIERED TECH SUPPORT

Whether it is an issue that can be resolved by the customer or a more detailed diagnosis that requires an expert, providing tiered tech support means that customers who call in with technical issues can always find an IT representative that understands their problems and can provide a specific solution based on the information they offer.

EXAMPLE OF SERVICES

LEAD QUALIFICATION

Lead qualification filters out which callers are just “window shopping” from which callers have the strongest possibility of becoming loyal customers by asking key questions and collecting information on their interests in our client’s products or services. This process saves our client’s time by only connecting them with the strongest candidates for developing a lasting customer relationship.

ORDER PROCESSING

Our order processing service assists customers from the time they place an order to the time that order is delivered. This service is particularly useful for clients having difficulty meeting tight delivery deadlines or keeping incoming orders organized for processing.

DIRECT RESPONSE & MEDIA SUPPORT

This is one of our most important inbound service options. Direct responses from our call center to each caller ensures that our clients never miss an opportunity to develop a new lead into a repeat customer. No call is missed through our center, no matter the time of day.

APPOINTMENT SETTING & RESERVATION SERVICES

With this service, customers are able to make appointments and reservations without having to worry about not being able to reach the correct departments.

OVERFLOW & AFTER HOUR SUPPORT

Whether it’s an issue of time zones or not being able to call during work hours, this service ensures that everyone from first-time callers to loyal customers can always have access to our client’s products and services any time.

HELP DESK SERVICES

Help desk services are the first line of defense when it comes to resolving customer issues. The help desk provides most of the solutions to basic customer complaints from tech difficulties to basic product questions.

EXAMPLE OF SERVICES

ANSWERING SERVICES

Allow Kanekt 365 to take great care of your customers. Our team of friendly customer services professionals are ready to handle your calls 24 hours a day and impress your callers.

INBOUND SERVICES

CUSTOMER SERVICE

TIERED TECH SUPPORT

LEAD QUALIFICATION

ORDER PROCESSING

DIRECT RESPONSE

APPOINTMENT SETTING

AFTER HOUR SUPPORT

HELP DESK SERVICES

ANSWERING SERIVCE

OUTBOUND CALL SERVICE

TURNING PROSPECTS INTO CLIENTS

LEAD GENERATION

APPOINTMENT SETTING

EVENT REGISTRATION

TELE-SALES

MARKETING RESEARCH

SURVEY AND FEEDBACK

CUSTOMER RETENTION

DATABASE SCRUBBING

CUSTOMIZED SERVICES

OUTBOUND SERVICES

With Kanekt 365’s outbound services, our clients are able to expand their customer base beyond their expectations without having to worry about additional hiring or being concerned with staying organized. Our expertly trained representatives use the latest technology to provide a wide variety of outbound services from product sales to data collection. From making cold calls to following up on promising leads, our sales and telemarketing teams are prepared to go above and beyond to initiate new customer relationships for our clients.

OUTBOUND SERVICES

LEAD GENERATION

Through this service, our representatives directly contact callers that have shown interest in our clients or the products they carry. In addition to answering their questions, we also gather information on each caller to see if they have the potential to become a regular customer for our clients before connecting them to the business directly.

APPOINTMENT SETTING & RESERVATION SERVICES

After generating promising leads, our team calls potential customers to schedule direct phone calls or on-location appointments to connect them with our clients. Only leads that meet our qualifications for potential customers are contacted through this service so our clients never have to worry about wasting their time.

EVENT REGISTRATION

This service is designed to reach out to our clients’ newly generated leads and existing customers whenever the company is holding a marketing event, sales presentation or just looking to meet potential customers in-person to demonstrate how their products or services are the right decision for their business.

TELE-SALES

Tele-sales allow our clients to expand their customer base and overall sales as our representatives work in teams to contact both existing and potential customers to sell their products or services directly over the phone.

MARKETING RESEARCH

Gathering information about each caller and potential customer helps our clients see what it is about their company and products that catches attention from their potential customer base. With this information, our clients and our representatives are able to work together to increase sales by designing better sales pitches or better focusing their advertising to target potential customers searching for their products.

SURVEY AND FEEDBACK

Caller reviews, concerns and praises are critical tools when it comes to helping companies increase their sales and expand their customer base. Through surveys and questionnaires, our representatives gather this valuable information over the phone and send it back to our clients.

CUSTOMER RETENTION

Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.

HELP DESK SERVICES

Database scrubbing is the process of sifting through caller information to ensure that our clients are only receiving useful information and only being connected with legitimate customers. This service includes removing dead phone numbers from call lists and completing or erasing incomplete caller profiles so valuable time is never wasted.

CUSTOMER SERVICE

A customer's impression of your business is defined by their interaction with our representatives. That is why our goal is to represent our clients with the utmost. We provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products/services, our professional Call Agents ensure the highest level of service that your customers expect and deserve.

Live Chat Support

Increase Sales - Capture Leads - Reduce Cost

Your Website Never Closes

In today's business environment Customer service is key. People are trying to access information at all times of the day and night.

Utilize our Live Chat Support 24 hours a day, 7 days a week, 365 days a year To guarantee your clients have a great experience on your website and purchase from your company instead of the competitor.

Your Website Never Closes

In today's business environment Customer service is key. People are trying to access information at all times of the day and night.

24/7/365 WEB SUPPORT

Your website never sleeps, and neither do we!
When people visit your website outside of normal business hours, it’s important that they find the answers they need before they visit your competitor’s website. Our agents are online 24 hours a day, 7 days a week, 365 days a year, to ensure that we are always available when your website visitors need you.

Keep your customers happy, even while your business sleeps. SMS-to-Chat allows your customers to chat via their mobile phone, operate effortlessly in any time zone, on any device. Engage leads in real time and secure more sales. Building positive brand reputation, quickly and easily.

REDUCE PAY PER CLICK COST

Advertising is expensive, and when you spend money to get visitors to visit your website by Pay Per Click (PPC) it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible.

Our professionals can connect, engage, and convert more of your website traffic into leads and inquiries. This increases your website’s conversion rate, reducing your cost per acquisition from paid advertising and Google AdWords.

ENGAGE YOUR WEB TRAFFIC

The average retail and eCommerce website converts less than 3% of web traffic to a sale or inquiry. That means that 97% of your website visitors will leave without making contact!

Live Chat Support allows these visitors seeking answers from your home page to connect with your business through our experienced professionals. The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into leads.

DAILY REPORTING

Get detailed daily reports. Find out what’s working and where

Utilize tools that help you better understand your customer’s wants

See how your web pages are performing: lead captures, average response times and more!

CUSTOMIZED SCRIPTING

Our professional team can handle almost any question your costumers throw at us. But you always set what we can and can't say about your business.

Before we begin working with you, we'll send you a comprehensive questionnaire covering everything we need to know, page by page of your website so we can engage your visitors and keep them happy. If we receive curve ball that we are unable to answer, we will refer the question to your team during normal business hours and record the answer for the future.

EASY INSTALLATION

It’s as easy as 1-2-3:

24/7/365 WEB SUPPORT

REDUCE PAY PER CLICK COST

ENGAGE YOUR TRAFFIC

DAILY REPORTING

CUSTOMIZED SCRIPTING

EASY INSTALLATION

Kanekt 365 is an up and coming call center company built on using the latest technology, programs and training to ensure each service we provide gives our clients their absolute best opportunity to reach previously unattainable customers. In addition to our variety of services and options, our clients also get to experience all of the benefits that come with a partnership with Kanekt 365.

24 Hour Support: Never be limited by business hours or time zones again. Our representatives are available any time of day for anything from basic questions and technical support to lead generation and tele-sales.

Multi-Channel Support: Many of our clients have potential customer bases that haven’t been tapped because of limited communication options. With our multi-channel support services, clients and their potential customers can reach our call center any time of day not only through phone and email, but also through social media, text messaging and live chats!

Multi-Language: Kanekt 365 is dedicated to helping our clients and their companies reach their full potential across the globe. Our multi-language support option means that our clients can build relationships with international and domestic customers without the limitation of language barriers.

Scalability: We have clients of all shapes and sizes! With this service, our clients are able to change the number of callers at any time so their team of representatives grows and shrinks when business does.

Personalized: Every company is unique, so we strive to give each client an individualized experience. All products and services are available depending on where each company is looking to grow, be it by department or company-wide.

Quality Training: Our representatives are trained in the most proven and efficient sales and customer service methods to ensure that our clients receive only the best leads and most loyal customers.

Daily Reporting: Our clients are able to keep track of their growth and progress with detailed reports sent out at the end of business day. These reports include new qualified leads, sales numbers and a rundown of any newly scheduled appointments.

Experience Our clients are able to keep track of their growth and progress with detailed reports sent out at the end of business day. These reports include new qualified leads, sales numbers and a rundown of any newly scheduled appointments.

Cutting Edge Technology: Keeping up in a technical world is crucial if companies want to succeed. That’s why our services are run on the most up-to-date programs and technology on the market.

Information Security: Protecting our clients and their customers is the most important service we provide. From the most proven security storage to the strict caller security protocols, all information gathered by our telephone or virtual representatives is kept safe and secured.

Pricing

Professional

1-4

Call Agents

$ 499

Per Agent/Per Month

40 Hours Per Week
$12.48
Per Hour
Setup Included
Training Included
Predictive Dialer Included
Daily Report Included
Call Script Included
8 Week Minimum
Jamaica/El Salvador/Philippines
US Call Center Agent $1,200 PA/PW
US Call Agent $30 Per Hour
All Prices Subject to change

Business

5-9

Call Agents

$ 459

Per Agent/Per Month

40 Hours Per Week
$11.48
Per Hour
Setup Included
Training Included
Predictive Dialer Included
Daily Report Included
Call Script Included
8 Week Minimum
Jamaica/El Salvador/Philippines
US Call Center Agent $1,160 PA/PW
US Call Agent $29 Per Hour
All Prices Subject to change

Enterprise

10+

Call Agents

$ 419

Per Agent/Per Month

40 Hours Per Week
$10.48
Per Hour
Setup Included
Training Included
Predictive Dialer
Daily Report Included
Call Script Included
8 Week Minimum
Jamaica/El Salvador/Philippines
US Call Center Agent $1,220 PA/PW
US Call Agent $28 Per Hour
All Prices Subject to change

Finding the right call center to help grow your brand and connect with your customers doesn’t have to be painful. Kanekt 365 is a business consulting firm that specializes in call center services. We represent many call centers from around the world and help them to market, sell and bill their services to businesses in the United States. That being said; we are not a call center ourselves, but due to our strategic partnerships with these call centers, we are able to provide your company with many cost-effective solutions. Our call center partners provide a variety of inbound and outbound services from Lead Generation and Appointment Setting to Customer Service and Tech support, just to name a few. Our providers offer unique services, run on the latest technology and are tailored for each client to fit their individual needs and help them build a strong and lasting relationship with their customers.

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Your Brand + Your Client = Our Priority

With our commitment to excellence, flexibility, and integrity, we aim to

Protect the brand names of our valued clients through outstanding service

and by doing so expand their business to

ensure growth and profitability.

Our
Mission Vision & Promises

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Many companies are missing out on building valuable customer relationships because they aren’t able to reach out to potential customers directly. For these companies, one of the most beneficial reasons to work with a call center is that they can provide useful tools and programs that are able to reach this untapped pool of potential. Call centers act as a gateway between companies and customers by contacting qualified leads on behalf of our clients to connect them with customers we believe are the most likely to become consistent business for their companies.

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