Kanekt 365: A Retail Company’s Dream Support in the Physical or Virtual Markets
Watching your company expand is exhilarating, but can be overwhelming without the right partner. Kanekt 365 has built our company by helping our partners reach their full potential. Whether your company has a standing location or operates solely online, Kanekt 365 can provide our clients with the tools and services they need to attract new customers while encouraging repeat business
What Sets Kanekt 365 Apart?
● Lower Costs: Our clients never have to sacrifice quality to save money. Kanekt 365 call center professionals are highly trained, qualified and passionate about providing exceptional customer service at competitive prices.
● Scalability: From start-ups ready to go national to international companies ready to globalize, our representatives will customize each service to meet demands as business grows and reduces for each company we partner with.
● Cutting Edge Technology: From top of the line phone systems to multi-channel support options, our partners are benefiting from our services and becoming leaders in their industries. We pride ourselves on staying up-to-date with the most advanced hardware and programs your company always has an edge over the competition.
● Individualized Support:Don’t get billed for services your company doesn’t need. At Kanekt 365, we appreciate that every company is unique. That’s why our representatives are trained to create customized services packages based on each client’s individual needs.
Break Your Barriers, Not Your Budget with Kanekt 365 Call Center Services
● Live Chat Support: Build customer loyalty by providing instant and exceptional customer service 24 hours a day, 7 days a week
● Tech Support:Our skilled representatives are available around the clock to help both our clients and their customers with all of their technical support needs
● Tele-Sales: Our experienced sales teams follow up on qualified leads to attract new customers and assist existing customers with purchasing products and services over the phone and online
● Order Taking: This service allows customers to place and track orders any time of the day, connecting with knowledgeable representatives when necessary
● Direct Response: Our sales team will directly follow up with customers that have reached out or responded to marketing efforts such as commercials, print ads and radio promotions
Kanekt 365 eCommerce Call Center services and support
Minimize your customer call center support and service cost by using the Kanekt 365 customer service agent model. So, now you don’t need to hire full-time customer support staff, remove the prohibitively of high cost by just paying for the inbound and outbound call services.
E-Commerce Call Center Is Essential Now:
eCommerce Call Centers service holds the brand image, reputation and the ethos of your company. So call centers are a must to track record of customer’s complaints and solve them in a specialized manner. We have a few decades of experience to work with online eCommerce call centers offering smart support like live chat, personalized services, and email support to our respective clients.
Kanekt 365 is an expert inbound and outbound Call Center Services company and keeps retail and ecommerce companies to stay connected with our customers. We can implement an ideal solution for your business requirements. Equipped with well-trained professionals and the latest call center technology, our call center services the needs of your customers through inbound and outbound call support, web / live chat, email management, mobile SMS/text and IVR (self-service).
How kanekt 365 customer service agents assist you:
• get excellent product knowledge.
• Offering online CRM platform for retail services to clients
• Minimize refunds and enhance the opportunity of cross-selling.
• increase the customer confidence level.
• Reduce the cost of customer service operation with the help of a calling agent.
• Web Chat Customer Service ; , outbound calls.
• Virtual and Modern call center infrastructure.
• Multilingual telesales.
• performance report for you.
• Inbound and outbound calls services for optimal agent efficiency.
• Offer 24/7 automated self-service and support in your app and website and free up agents for more complex scenarios.
With a successful outsourcing experience, we guarantee you of providing the excellent eCommerce Call Centers support & solutions. In the e-commerce and retail industry, building a reputation is everything. You always need to carry positive experiences and feedback for all of your customers. Single negative feedback can affect your image in the online business and rapidly affect your sales. Statistics say more than 70% of clients stop doing business with a company because of poor and traditional customer service. You need to make sure customer service is always the priority for your web-based services. That’s where Specialized and Modern e-commerce call center technology comes in.