About Us

This is Our Story

Finding the right call center to help grow your brand and connect with your customers doesn’t have to be painful. Kanekt 365 is a business consulting firm that specializes in call center services. We represent many call centers from around the world and help them to market, sell and bill their services to businesses in the United States. That being said; we are not a call center ourselves, but due to our strategic partnerships with these call centers, we are able to provide your company with many cost-effective solutions. Our call center partners provide a variety of inbound and outbound services from Lead Generation and Appointment Setting to Customer Service and Tech support, just to name a few. Our providers offer unique services, run on the latest technology and are tailored for each client to fit their individual needs and help them build a strong and lasting relationship with their customers.

HOW CAN WE HELP?

I AM LOOKING FOR THE FOLLOWING SERVICES:

Inbound Call Services

 

Outbound Call Services

 

Live Chat Support

 

INBOUND CALL SERVICE

YOUR BRAND + YOUR CLIENT = OUR PRIORITY

INBOUND SERVICES




Inbound services are provided so that callers and customers have direct access to the assistance they need through our call center instead of contacting our client’s directly. Kanekt 365 provides a variety of inbound services for our client’s to ensure their customers have the best possible care and overall experience possible, no matter their needs, inquiries or issues. Here is a closer look at some of the inbound services available through Kanekt 365.

1

CUSTOMER SERVICE

2

TIERED TECH SUPPORT

3

LEAD QUALIFICATION

4

ORDER PROCESSING

5

DIRECT RESPONSE

6

APPOINTMENT SETTING

7

AFTER HOUR SUPPORT

8

HELP DESK SERVICES

9

CUSTOMIZED SERVICES

 

OUTBOUND CALL SERVICE

TURNING PROSPECTS INTO CLIENTS

1

LEAD GENERATION

2

APPOINTMENT SETTING

3

EVENT REGISTRATION

4

TELE-SALES

5

MARKETING RESEARCH

6

SURVEY AND FEEDBACK

7

CUSTOMER RETENTION

8

DATABASE SCRUBBING

9

CUSTOMIZED SERVICES

OUTBOUND SERVICES

With Kanekt 365’s outbound services, our clients are able to expand their customer base beyond their expectations without having to worry about additional hiring or being concerned with staying organized. Our expertly trained representatives use the latest technology to provide a wide variety of outbound services from product sales to data collection. From making cold calls to following up on promising leads, our sales and telemarketing teams are prepared to go above and beyond to initiate new customer relationships for our clients.

APPOINTMENT SETTING & RESERVATION SERVICES



After generating promising leads, our team calls potential customers to schedule direct phone calls or on-location appointments to connect them with our clients. Only leads that meet our qualifications for potential customers are contacted through this service so our clients never have to worry about wasting their time.

EVENT REGISTRATION

This service is designed to reach out to our clients’ newly generated leads and existing customers whenever the company is holding a marketing event, sales presentation or just looking to meet potential customers in-person to demonstrate how their products or services are the right decision for their business.

TELE-SALES

Tele-sales allow our clients to expand their customer base and overall sales as our representatives work in teams to contact both existing and potential customers to sell their products or services directly over the phone.

MARKETING RESEARCH

Gathering information about each caller and potential customer helps our clients see what it is about their company and products that catches attention from their potential customer base. With this information, our clients and our representatives are able to work together to increase sales by designing better sales pitches or better focusing their advertising to target potential customers searching for their products.

SURVEY AND FEEDBACK

Caller reviews, concerns and praises are critical tools when it comes to helping companies increase their sales and expand their customer base. Through surveys and questionnaires, our representatives gather this valuable information over the phone and send it back to our clients.

CUSTOMER RETENTION

Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.

HELP DESK SERVICES

Database scrubbing is the process of sifting through caller information to ensure that our clients are only receiving useful information and only being connected with legitimate customers. This service includes removing dead phone numbers from call lists and completing or erasing incomplete caller profiles so valuable time is never wasted.

CUSTOMER SERVICE

A customer's impression of your business is defined by their interaction with our representatives. That is why our goal is to represent our clients with the utmost. We provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products/services, our professional Call Agents ensure the highest level of service that your customers expect and deserve.

 

Live Chat Support

Increase Sales - Capture Leads - Reduce Cost

Your Website Never Closes

In today's business environment Customer service is key. People are trying to access information at all times of the day and night.

Utilize our Live Chat Support 24 hours a day, 7 days a week, 365 days a year To guarantee your clients have a great experience on your website and purchase from your company instead of the competitor.

1

24/7/365 WEB SUPPORT

2

REDUCE PAY PER CLICK COST

3

ENGAGE YOUR TRAFFIC

4

DAILY REPORTING

5

CUSTOMIZED SCRIPTING

6

EASY INSTALLATION

Features


24/7/365 Service
Multi-Channel Support – Phone, Email, Social Media, Text, Live Chat Support
Multi Language
Scalability
Personalized
Quality & Training
Daily Reporting
Experience
Technology
Information Security

Advantage of Outsourcing Call Services

SERVICES

Inbound Call Services

Lead Qualification
Customer Service
Tiered Tech Support
Reservation Services
Order Processing
Direct Response & Media Support
Overflow & After Hour Support
Help Desk
Customized Services

Outbound Call Services

Lead Generation
Appointment Setting
Event Registration
Tele-Sales
Market Research
Surveys and Feedback
Schedule Call Backs
Customer Retention

Live Online Chat Support

The Kanekt 365 Difference

Your Brand + Your Client = Our Priority

 

 With our commitment to excellence, flexibility, and integrity, we aim to
Protect the brand names of our valued clients through outstanding service
and by doing so expand their business to ensure growth and profitability.

 

Vision:

We will deliver the best in class call center services, creating the
ultimate customer experience.

 

Mission:

 

To Build Customer Trust And Value By Providing A Quality Experience The
First Time, Every Time.

 

By doing so we are able to provide our clients quality customer
relationship management services designed to answer the corporate needs for
organizational efficiency, productivity, growth and profitability.

 

Our Promise:

 

To deliver real value and solutions – giving our clients a true
competitive edge, anytime, anywhere, in any language.

 

Vision

Mission

Promise

INBOUND SERVICES
OUTBOUND SERVICES
LIVE CHAT SUPPORT

contact us today

Let's Develop a Strategy to Grow Your Business and Provide Your Customer Service They Deserve

Hours

Call for More Info

Monday

-

09:00AM - 05:00PM

Tuesday

-

09:00AM - 05:00PM

Wednesday

-

09:00AM - 05:00PM

Thursday

-

09:00AM - 05:00PM

Friday

-

09:00AM - 05:00PM

Saturday

-

09:00AM - 05:00PM

Sunday

-

09:00AM - 05:00PM


How Can We Help?

Let's DEVELOP A STRATEGY TO GROW YOUR BUSINESS
AND PROVIDE YOUR CUSTOMERS THE SERVICE THEY DESERVE