With Kanekt 365’s outbound services, our clients are able to expand their customer base beyond their expectations without having to worry about additional hiring or being concerned with staying organized. Our expertly trained representatives use the latest technology to provide a wide variety of outbound services from product sales to data collection. From making cold calls to following up on promising leads, our sales and telemarketing teams are prepared to go above and beyond to initiate new customer relationships for our clients.
Through this service, our representatives directly contact callers that have shown interest in our clients or the products they carry. In addition to answering their questions, we also gather information on each caller to see if they have the potential to become a regular customer for our clients before connecting them to the business directly.
APPOINTMENT SETTING & RESERVATION SERVICES
After generating promising leads, our team calls potential customers to schedule direct phone calls or on-location appointments to connect them with our clients. Only leads that meet our qualifications for potential customers are contacted through this service so our clients never have to worry about wasting their time
This service is designed to reach out to our clients’ newly generated leads and existing customers whenever the company is holding a marketing event, sales presentation or just looking to meet potential customers in-person to demonstrate how their products or services are the right decision for their business.
Tele-Sales: Tele-sales allow our clients to expand their customer base and overall sales as our representatives work in teams to contact both existing and potential customers to sell their products or services directly over the phone.
Gathering information about each caller and potential customer helps our clients see what it is about their company and products that catches attention from their potential customer base. With this information, our clients and our representatives are able to work together to increase sales by designing better sales pitches or better focusing their advertising to target potential customers searching for their products
SURVEY AND FEEDBACK
Caller reviews, concerns and praises are critical tools when it comes to helping companies increase their sales and expand their customer base. Through surveys and questionnaires, our representatives gather this valuable information over the phone and send it back to our clients.
CUSTOMER RETENTIONCustomer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.
Database scrubbing is the process of sifting through caller information to ensure that our clients are only receiving useful information and only being connected with legitimate customers. This service includes removing dead phone numbers from call lists and completing or erasing incomplete caller profiles so valuable time is never wasted.
At Kanekt 365, client satisfaction is our top priority and one of the ways we keep our clients excited about working with us is by providing detailed reports on our progress each day. These reports include newly set appointments, daily sales numbers, the number of qualified leads generated and how they can be contacted, information from surveys and all new data that was collected through cold calls or follow-ups.