Inbound Call Center Services

INBOUND SERVICES

Inbound services are provided so that callers and customers have direct access to the assistance they need through our call center instead of contacting our client’s directly. Kanekt 365 provides a variety of inbound services for our client’s to ensure their customers have the best possible care and overall experience possible, no matter their needs, inquiries or issues. Here is a closer look at some of the inbound services available through Kanekt 365.

CUSTOMER SERVICE

Providing a pleasant consumer experience is the most important part of building a brand and keeping a company growing. When customers call the Kanekt 365 call center, they are greeted by well-trained and helpful representatives that will provide them with an unforgettable experience by listening to their needs and seeking quick and simple solutions to resolve any issues without incident.

TIERED TECH SUPPORT

Whether it is an issue that can be resolved by the customer or a more detailed diagnosis that requires an expert, providing tiered tech support means that customers who call in with technical issues can always find an IT representative that understands their problems and can provide a specific solution based on the information they offer.

EXAMPLE OF SERVICES

  • Hardware Issues
  • Problem Resolution
  • Software Issues
  • Trouble Shooting
  • Warranty Support
  • Escalation Handling

LEAD QUALIFICATION

Lead qualification filters out which callers are just “window shopping” from which callers have the strongest possibility of becoming loyal customers by asking key questions and collecting information on their interests in our client’s products or services. This process saves our client’s time by only connecting them with the strongest candidates for developing a lasting customer relationship.

ORDER PROCESSING

Our order processing service assists customers from the time they place an order to the time that order is delivered. This service is particularly useful for clients having difficulty meeting tight delivery deadlines or keeping incoming orders organized for processing.

DIRECT RESPONSE & MEDIA SUPPORT

This is one of our most important inbound service options. Direct responses from our call center to each caller ensures that our clients never miss an opportunity to develop a new lead into a repeat customer. No call is missed through our center, no matter the time of day.

APPOINTMENT SETTING & RESERVATION SERVICES

With this service, customers are able to make appointments and reservations without having to worry about not being able to reach the correct departments.

After Hour Support

OVERFLOW & AFTER HOUR SUPPORT

Whether it’s an issue of time zones or not being able to call during work hours, this service ensures that everyone from first-time callers to loyal customers can always have access to our client’s products and services any time.

HELP DESK SERVICES

Help desk services are the first line of defense when it comes to resolving customer issues. The help desk provides most of the solutions to basic customer complaints from tech difficulties to basic product questions.

EXAMPLE OF SERVICES

  • Hardware Issues
  • Problem Resolution
  • Software Issues
  • Trouble Shooting
  • Warranty Support
  • Escalation Handling

ANSWERING SERVICES

Allow Kanekt 365 to take great care of your customers. Our team of friendly customer services professionals are ready to handle your calls 24 hours a day and impress your callers.

Inbound Services

INBOUND SERVICES

Inbound services are provided so that callers and customers have direct access to the assistance they need through our call center instead of contacting our client’s directly. Kanekt 365 provides a variety of inbound services for our client’s to ensure their customers have the best possible care and overall experience possible, no matter their needs, inquiries or issues. Here is a closer look at some of the inbound services available through Kanekt 365.

Customer Service

CUSTOMER SERVICE

Providing a pleasant consumer experience is the most important part of building a brand and keeping a company growing. When customers call the Kanekt 365 call center, they are greeted by well-trained and helpful representatives that will provide them with an unforgettable experience by listening to their needs and seeking quick and simple solutions to resolve any issues without incident.

Tiered Tech Support

TIERED TECH SUPPORT

Whether it is an issue that can be resolved by the customer or a more detailed diagnosis that requires an expert, providing tiered tech support means that customers who call in with technical issues can always find an IT representative that understands their problems and can provide a specific solution based on the information they offer.

EXAMPLE OF SERVICES

  • Hardware Issues
  • Problem Resolution
  • Software Issues
  • Trouble Shooting
  • Warranty Support
  • Escalation Handling

Lead Qualification

LEAD QUALIFICATION

Lead qualification filters out which callers are just “window shopping” from which callers have the strongest possibility of becoming loyal customers by asking key questions and collecting information on their interests in our client’s products or services. This process saves our client’s time by only connecting them with the strongest candidates for developing a lasting customer relationship.

Order Processing

ORDER PROCESSING

Our order processing service assists customers from the time they place an order to the time that order is delivered. This service is particularly useful for clients having difficulty meeting tight delivery deadlines or keeping incoming orders organized for processing.

Direct Response

DIRECT RESPONSE & MEDIA SUPPORT

This is one of our most important inbound service options. Direct responses from our call center to each caller ensures that our clients never miss an opportunity to develop a new lead into a repeat customer. No call is missed through our center, no matter the time of day.

Appointment Setting

APPOINTMENT SETTING & RESERVATION SERVICES

With this service, customers are able to make appointments and reservations without having to worry about not being able to reach the correct departments.

After Hour Support

After Hour Support

OVERFLOW & AFTER HOUR SUPPORT

Whether it’s an issue of time zones or not being able to call during work hours, this service ensures that everyone from first-time callers to loyal customers can always have access to our client’s products and services any time.

Help Desk Services

HELP DESK SERVICES

Help desk services are the first line of defense when it comes to resolving customer issues. The help desk provides most of the solutions to basic customer complaints from tech difficulties to basic product questions.

EXAMPLE OF SERVICES

  • Hardware Issues
  • Problem Resolution
  • Software Issues
  • Trouble Shooting
  • Warranty Support
  • Escalation Handling

Answering Service

ANSWERING SERVICES

Allow Kanekt 365 to take great care of your customers. Our team of friendly customer services professionals are ready to handle your calls 24 hours a day and impress your callers.