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INBOUND CALL CENTER SERVICES

OUTBOUND SERVICES
LEAD GENERATION
APPOINTMENT SETTING & RESERVATION SERVICES
EVENT REGISTRATION
TELE-SALES
MARKETING RESEARCH
SURVEY AND FEEDBACK
CUSTOMER RETENTION
DATABASE SCRUBBING
CUSTOMER SERVICE
OUTBOUND SERVICES

OUTBOUND SERVICES

With Kanekt 365’s outbound services, our clients are able to expand their customer base beyond their expectations without having to worry about additional hiring or being concerned with staying organized. Our expertly trained representatives use the latest technology to provide a wide variety of outbound services from product sales to data collection. From making cold calls to following up on promising leads, our sales and telemarketing teams are prepared to go above and beyond to initiate new customer relationships for our clients.

LEAD GENERATION

LEAD GENERATION

Through this service, our representatives directly contact callers that have shown interest in our clients or the products they carry. In addition to answering their questions, we also gather information on each caller to see if they have the potential to become a regular customer for our clients before connecting them to the business directly.

APPOINTMENT SETTING & RESERVATION SERVICES

APPOINTMENT SETTING & RESERVATION SERVICES

After generating promising leads, our team calls potential customers to schedule direct phone calls or on-location appointments to connect them with our clients. Only leads that meet our qualifications for potential customers are contacted through this service so our clients never have to worry about wasting their time.

EVENT REGISTRATION

EVENT REGISTRATION

This service is designed to reach out to our clients’ newly generated leads and existing customers whenever the company is holding a marketing event, sales presentation or just looking to meet potential customers in-person to demonstrate how their products or services are the right decision for their business.

TELE-SALES

TELE-SALES

Tele-sales allow our clients to expand their customer base and overall sales as our representatives work in teams to contact both existing and potential customers to sell their products or services directly over the phone.

MARKETING RESEARCH

MARKETING RESEARCH

Gathering information about each caller and potential customer helps our clients see what it is about their company and products that catches attention from their potential customer base. With this information, our clients and our representatives are able to work together to increase sales by designing better sales pitches or better focusing their advertising to target potential customers searching for their products.

SURVEY AND FEEDBACK

SURVEY AND FEEDBACK

Caller reviews, concerns and praises are critical tools when it comes to helping companies increase their sales and expand their customer base. Through surveys and questionnaires, our representatives gather this valuable information over the phone and send it back to our clients.

CUSTOMER RETENTION

CUSTOMER RETENTION

CUSTOMER RETENTIONCustomer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.

DATABASE SCRUBBING

DATABASE SCRUBBING

Database scrubbing is the process of sifting through caller information to ensure that our clients are only receiving useful information and only being connected with legitimate customers. This service includes removing dead phone numbers from call lists and completing or erasing incomplete caller profiles so valuable time is never wasted.

CUSTOMER SERVICE

CUSTOMER SERVICE

A customer's impression of your business is defined by their interaction with our representatives. That is why our goal is to represent our clients with the utmost. We provide an exceptional and seamless customer experience for your business. With comprehensive knowledge of your products/services, our professional Call Agents ensure the highest level of service that your customers expect and deserve.

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