Inbound services are provided so that callers and customers have direct access to the assistance they need through our call center instead of contacting our client’s directly. Kanekt 365 provides a variety of inbound services for our clients to ensure their customers have the best possible care and overall experience possible, no matter their needs, inquiries or issues. Here is a closer look at some of the inbound services available through Kanekt 365.
Providing a pleasant consumer experience is the most important part of building a brand and keeping a company growing. When customers call the Kanekt 365 call center, they are greeted by well-trained and helpful representatives that will provide them with an unforgettable experience by listening to their needs and seeking quick and simple solutions to resolve any issues without incident.
TIERED TECH SUPPORT
Whether it is an issue that can be resolved by the customer or a more detailed diagnosis that requires an expert, providing tiered tech support means that customers who call in with technical issues can always find an IT representative that understands their problems and can provide a specific solution based on the information they offer.
EXAMPLE OF SERVICES
- Trouble Shooting
- Warranty Support
- Escalation Handling
Lead qualification filters out which callers are just “window shopping” from which callers have the strongest possibility of becoming loyal customers by asking key questions and collecting information on their interests in our client’s products or services. This process saves our client’s time by only connecting them with the strongest candidates for developing a lasting customer relationship
Our order processing service assists customers from the time they place an order to the time that order is delivered. This service is particularly useful for clients having difficulty meeting tight delivery deadlines or keeping incoming orders organized for processing
DIRECT RESPONSE & MEDIA SUPPORT
This is one of our most important inbound service options. Direct responses from our call center to each caller ensures that our clients never miss an opportunity to develop a new lead into a repeat customer. No call is missed through our center, no matter the time of day
APPOINTMENT SETTING & RESERVATION SERVICES
With this service, customers are able to make appointments and reservations without having to worry about not being able to reach the correct departments.
OVERFLOW & AFTER HOUR SUPPORT
Whether it’s an issue of time zones or not being able to call during work hours, this service ensures that everyone from first-time callers to loyal customers can always have access to our client’s products and services any time.
Help desk services are the first line of defense when it comes to resolving customer issues. The help desk provides most of the solutions to basic customer complaints from tech difficulties to basic product questions.
Each service provided through the Kanekt 365 call centers can be customized to fit the specific needs of our clients, whether that means personalized voicemails or preferred terminology. Providing a unique and enchanting experience for our clients and their customers is our top priority